Help Now! We are seeking a Registered Nurse to work as a Family Navigator to serve as the key contact for families seeking support and resources for their child or youth up to the age of 18 with significant mental health and/or substance use problems. The Family Navigator will help to navigate mental health and addiction resources, from clinical care services including credible assessment and treatment resources, to administrative systems, to patient and family support services to help families access the range of resources they require.
The Family Navigator will facilitate access to timely care by identifying the range of client and family needs and using knowledge of the mental health and addiction service system, will match the family’s needs as best possible, with the appropriate clinical, emotional, administrative, financial, cultural or other resources. These resources may be public, private, local, in other Provinces, or out of country.
DUTIES:
- Respond to calls and emails from clients and families
- Identify the range of issues and needs for the family
- Use a systems approach to case management
- Screen and triage requests, providing information and resources to families to determine best options for care
- Monitor the needs of complex mental health clients where medication is involved
- Support complex mental health clients (i.e. ensure that clients are taking their medication and monitoring the progress)
- Support children and their families navigate the health system to access the services they need
- Research the range of resources currently available and stay informed of changes
- Locate appropriate resources and facilitate access, and provide options and follow up
- Assist families to understand and navigate through the requirements of the province’s consent, capacity and privacy legislation
- Maintain connection with clients and families, providing navigation to follow-up services as needed
- Build effective, trusting, working relationships with clients and their families, health care professionals, and resource providers including those internal to Compass
- Identify families with higher levels of need requiring in-depth navigation services, which may involve:
- Collating, reviewing and synthesizing relevant information, including medical records, psychological and educational evaluations, school records and interviews with youth, family and involved professionals
- Developing individual, well-researched service options (navigation plan) for youth and families
- Facilitate connections and relationships needed to implement these plans
QUALIFICATIONS
- Current registration in good standing with the College of Nurses of Ontario
- Bachelor of Science in Nursing (BSCN) required
- Community Health Nursing experience preferred
- Minimum 2 years’ experience in child, youth or young adult mental health and addictions in Ontario
- Minimum 2 years’ experience involved in the provision of psychological services to children and youth with a wide range of mental health problems and/or global developmental disabilities
- Knowledge of legislation governing children and adolescents
- Demonstrated skills in assessment, case management, consultation and collaborative problem-solving
- Excellent organizational and information management skills
- An extensive understanding of client and family-centered care
- Proficiency in reviewing and synthesizing records and other client care information
- Highly self-directed and capacity to work independently and as a member of a multi-disciplinary team is essential
- The ability to promote teamwork and build multidisciplinary care plans
- Excellent communication skills, and offer demonstrated skills in verbal and written communication in both official languages (English and French) is required
- Position requires the ability to work flexible hours’ contingent upon client needs
- Candidates must have a valid Ontario Class G driver’s license and access to a reliable vehicle
- Satisfactory Police Vulnerable Sector Check required
- This position is a front-line unionized position
Application Process
We offer competitive salaries, comprehensive benefit package and Healthcare of Ontario Pension Plan (HOOPP). We request that all applicants submit their cover letter and résumé quoting job posting number 1647 no later than December 30, 2020, clearly indicating how you meet the qualifications by email.
Compass values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds, and are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If contacted regarding this competition, please advise human resources of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.
We wish to thank all applicants; however only applicants chosen for an interview will be contacted.
