Help Now! Did you know? Compass is improving the way that children, youth and families access our services! Starting spring 2024, children and youth can now self-refer for free services directly through our website. We have also made things easier for community service providers, medical professionals and educators, to get support for their clients with just a few clicks of the mouse.
How to Access Services
Compass’s intake is the front door to services and supports for children and youth who need help with a mental health issue. Following the initial meeting, a Clinician will guide you through your next steps, which may involve short-term support options, ongoing services, long-term solutions, and referrals to other providers. It’s important to note, this is not a counselling service but an access point to a wide range of Compass programs including groups, therapy, and intensive services. You do not require an Ontario Health Card to access services at Compass.
Get started
Please call us at 1.800.815.7126 to book an appointment at our Chapleau site or select a virtual visit.
Crisis Intervention Services – Health Sciences North
If you or someone you know is in crisis or feeling overwhelmed, please contact Crisis Intervention Services – Health Sciences North. 24 hour hotline—365 days/year 1.877.841.1101 or 911.
If you would like to talk to a counsellor virtually please access:
If you would like to talk to someone in-person please check out our walk-in service, mindSPACE for times and locations of walk-in services. Youth aged 12-25 can access walk-in services at the Youth Wellness Hub
To inquire about wait times and your file please contact us at 1.800.815.7126.
Frequently Asked Questions for Access and Intake
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I need a doctors referral to access services?
No, a doctors referral is not required to access Compass’ services. If you are a child or youth 17 or under you may refer yourself. If you are a parent or caregiver, you may refer on behalf of your child (please note that youth aged 16-17 must provide consent to services).
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Do I need to attend the appointment with my youth?
Caregivers are often a key partner in treatment/services and should attend the intake appointment. Caregivers of young children (under 13) must attend the appointment to provide important information needed during intake. Older youth (e.g., 14-17) may attend the appointment alone, however, you are still encouraged to attend as you may have important information regarding your child/youth.
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If my child is under 12, should they attend the appointment with me?
Intake appointments can take up to 2 hours, we strongly encourage caregivers to attend the appointment alone to ensure you can provide the focus and attention needed.
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Do you offer translation services?
Compass offers services in French and English. We also have access to medical interpreters for over 240 languages and dialects.
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Is there a fee for the services?
No. Compass offers Free Child and Youth Mental Health Services.
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How long is the wait for services?
Waitlist times vary depending on a variety of different factors, however, intakes are typically completed within 35 days of booking your appointment.
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Do I need to bring anything with me?
Please bring any copies of psychological, developmental, psychiatric, or diagnostic reports or documents you may have regarding your child/youth.
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What if my address does not appear when trying to book an appointment?
If the address is not entering correctly, you may enter our office address at 62 Frood Road, Sudbury, Ontario.
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Do I have to come to the office to complete the intake?
We offer in-person and virtual intake appointments. You may select from a drop down list of on site appointments or virtual by clicking on the location button on the referral form.
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Do I select Book Intake or Refer a client if booking for my child?
If you are booking an intake appointment for your child or youth, please select “Book Intake”.
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Can I do an Intake over the phone?
We offer virtual and in-person appointments. If you do not have access to the internet and would like to complete your intake over the phone, please call us at 1-800-815-7126 to make arrangements with one of our Administrative Assistants.
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What will happen at the intake appointment?
During the intake appointment, a clinician will start a conversation with you about what has brought you to Compass. They will ask questions about your mental health, your family, and what has been going on in your life. This information helps us better understand what types of supports you need. The clinician will guide you through the next steps and explain what to expect in services. Intake is not a counselling appointment but an access point to a wide range of Compass programs including groups, therapy, and intensive services. If you’re looking for a counselling appointment consider attending mindSPACE or contacting OneStopTalk for a virtual counselling session.
